At Tron, we ensure that all product listings include actual photos of the items being sold, not generic images. Sellers are required to upload clear, accurate, and up-to-date pictures of their products.
We also encourage sellers to mention any flaws, wear, or unique features in the product description so buyers can bid with confidence.
If you're ever unsure about a listing, you can reach out to the seller directly or contact our support team for assistance.
Buyers may request a refund under the following conditions:
The product is not delivered within the specified timeframe + 30 days
The product arrives damaged or is not as described in the listing
Refund requests must be submitted within 7 days of the expected delivery date through the platform's dispute portal.
Tron will investigate and issue a final decision. All decisions are binding and non-negotiable.
We use your information to:
Register your account and manage your participation in auctions
Facilitate deposits, bids, purchases, and refunds. Communicate with you regarding platform activity and updates
Respond to disputes, complaints, and support inquiries
Improve the security and functionality of the platform
Comply with legal obligations and regulatory requirements
Still have questions?
Our support team is here to help you with any questions or concerns.