Introduction
TeraTron FZ LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our online auction platform ("Platform").
Information We Collect
We may collect and process the following types of personal information:
- Name, email address, phone number, and address during registration.
- Payment details through our secure third-party processor (Stripe).
- IP address, browser type, device information, and access logs.
- Auction activity, bid history, and wallet balance.
- Any other information voluntarily provided through our CRM or support channels.
How We Use Your Information
We use your information to:
- Register your account and manage your participation in auctions.
- Facilitate deposits, bids, purchases, and refunds.
- Communicate with you regarding platform activity and updates.
- Respond to disputes, complaints, and support inquiries.
- Improve the security and functionality of the platform.
- Comply with legal obligations and regulatory requirements.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share it with:
- Service providers (e.g., payment processors, hosting services) under strict confidentiality agreements.
- Law enforcement or government authorities, if required by law.
- Suppliers involved in fulfilling your winning orders (only necessary delivery details).
Data Security
We implement industry-standard security measures to protect your data:
- Two-Factor Authentication (2FA) and encrypted passwords.
- Secure payment processing via Stripe.
- Restricted access to personal data.
- Regular monitoring and updates to our servers and systems.
Data Retention
We retain personal information as long as your account is active or as needed to fulfill legal or operational obligations. Specifically:
- Financial transaction records are retained for 7 years, in line with UAE financial and tax regulations.
- General account data is deleted within 12 months after account closure, unless longer retention is legally required.
Your Rights
You have the right to:
- Access and review your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent where applicable.
- Object to certain data processing practices.
To exercise your rights, please contact us using the information below.
Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze traffic. These include:
- Essential cookies – required for login, bidding, and security.
- Analytics cookies – used to measure and improve platform performance.
- Preference cookies – to remember user settings.
You may disable cookies through your browser settings, but this may impact some platform functionalities.
Children's Privacy
Our platform is not intended for use by children under 18 years of age. We do not knowingly collect information from minors.
Legal Jurisdiction
This Privacy Policy is governed by the applicable data protection laws of the United Arab Emirates (UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection). If you access the platform from the European Union, we also adhere to GDPR standards.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us through the Contact Us section.